Shipping Policy

All orders are processed within 1 to 2 business days (Monday - Friday, excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped

Delivery Times: 

  • Free Tracked Shipping: Average delivery time is 8-12 Business Days. (Monday – Friday)

  • ⚡ Insured Shipping (Faster Processing + Tracking): Average delivery time is 6-10 Business days (Monday - Friday)

  • ⚡ ⚡ Insured USPS Fast Shipping (Faster Processing + Tracking): Average delivery time is 5-8 Business days (Monday - Friday)

We will do everything in our power to get your order to you as soon as possible!

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it once processed and fulfilled (In some situations this may be minutes after an order is placed). Please contact us at Support@crawlycrab.com ASAP if you would like to cancel an order. We will do our best.

Orders placed after 5:30pm EST (Monday - Saturday) may be unable to Cancel or Change Address if already fulfilled

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address after receiving the confirmation email, please notify us at Support@crawlycrab.com ASAP with the updated details and order number.

Once we process the order we are unable to change the address and we are not to be held responsible for an incorrect or insufficient address entered by the customer.

TRACKING NUMBER

After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number (Check email inbox, spam, and promotions folders.

You can expect between 3-5 business days before your tracking information updates.

Track your order here: Crawly Craby Tracking Page

More Info

Our customers mean the world to us and we constantly try to exceed expectations while improving our small business.

If you have any questions or concerns during this time, please don’t hesitate to reach out at Support@crawlycraby.com and we will answer as soon as we can!