Return & Refund Policy
30 - DAY MONEY BACK WARRANTY!
We are so confident your family will love everything that we can back it up with this guarantee!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Request A Return
You can request a return by emailing us at Support@crawlycraby.com
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Label the Subject Line “RETURN REQUEST - ORDER #XYZ”
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If your order has more than one item, please tell us which items you would like to return
- Please tell us the reason for your return
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive a refund.
You can always contact us for any return question at support@crawlycraby.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
Yes we accept exchanges. Please contact us at Support@crawlycraby.com for the instructions to exchange your item. Once the return is accepted and you return the item you have, we will send you an exchange of the requested item. An exchange must be of equal or less value of the item exchanged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.