Contact Us

After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number (Tracking may take a few days to update).

Check spam and promotions folders for this email as well.

You can expect between 3-5 business days before your tracking information updates.

If you are unsatisfied with the product or it has arrived damaged you can request a return by emailing us at support@crawlycraby.com.

We will send you the return address and issue a full refund once the item is received by us.

THE SUBJECT LINE MUST READ “RETURN ORDER” + Include your order number

Please email us at support@crawlycraby.com. If your order has already been processed, we will try our best to cancel the shipment in time!

If it is already in transit you will then need to return it back to us once you receive it. We will then issue a full refund 🙂

THE SUBJECT LINE MUST READ “CANCEL ORDER”

Please email us with your order number and the correct address ASAP!

We are not responsible for addresses entered incorrectly by the customer.

We will try our best! ⭐

THE SUBJECT LINE MUST READ: “WRONG ADDRESS”

1. If your order didn't arrive, first check your shipping confirmation and check that you've entered the correct address.
2. If your address is incorrect, please contact us ASAP and we will try our best to make things right. We are not responsible for incorrect credentials entered by the customer.
3. If your package was delivered to the incorrect address, we recommend that you get into contact with the home-owners, or place a new order.
4. If you entered the correct address and your package has still not arrived. Please contact us as soon as possible.

There is a special offer at the end of each purchase to get a 2nd CrawlyCrab™️ at a discount. You accepted the offer.

If this was by mistake, please email us at support@crawlycraby.com.

THE SUBJECT LINE MUST READ: “MISTAKE ORDER”